Lack of service is an understatement

I have been a Legalwise client for over 5 years and have never used their services until this year and I am extremely disappointed in the service or lack of service I have received so far. Early this year I lodged a civil case for a motor vehicle accident which happened in December as the insurance company for the person who bumped my car refused to pay for the repairs. First I had to deal with a legal advisor who I always had to chase for feedback on the case and eventually he "supposedly" sent a letter of demand to the accused who allegedly did not respond, then my case was referred to Muller & Voigt Attorneys to take the matter further and I thought it would be a smooth ride only to realize that my nightmare is about to start. M&V are not responsive and when they do respond it is unprofessional and not to forget to mention that my case was assigned to a Candidate which to me seems as an Intern, i have been going back and forth with them for months without any progress and I eventually escalated the matter to the assigned claim assessor Warren Sands whom I thought would assist me in getting the so called Attorneys to do their job, well all I can say is this was another step to my nightmare as Warren has not to date responded to any of my mails, I requested a one on one consultation with him and was told that the facilities they are based at do not have accommodate one on one sessions so I was given a telephonic consultation whereby I voiced out all my concerns regarding the Attorneys that my matter was referred to and the overall case and his response was he will investigate and revert back to me. To this date I have not received any correspondence from either him or the so called attorneys but my premiums go off every month without any hiccups. And by the way there is no escalation process where clients can lodge their complaints instead you just get referred back to the same person who is of no help. It is really disheartening how as a client I am treated in this manner.