Lack of Service Delivery, Inexperienced Interns appointed to assist!

First and foremost, I need to express my utter dissatisfaction with LegalWise as a service provider for the very poor service and administration that I have been afforded since the inception of this policy.

It is utterly unacceptable that you and/or your service providers do not take the necessary precautionary measures to resolve matters pertaining to your clients. On several occasions I have had to follow up and chase people to resolve matters which I had reported to you for assistance. I find this rather ridiculous as I pay a monthly premium for a Platinum service?

The matter contained on the attached documents was discussed with TNK attorneys in August 2019, and yet we only getting some sort of communication from LegalWise in April 2020, what does your case management system reveal about outstanding matters so that you can follow up and ensure clients get the necessary assistance from your appointed Law Firms? TNK allocated an Intern/Candidate Attorney to assist us in our case, this is for a matter which would require an experienced professional, and let alone the fact that I am Platinum member surely the matters I require assistance on should require an experienced lawyer. Since our consultation with TNK, we have never received any form of communication from the law firm, even though we provided them with all the required info, and it was against that background and the lack of seriousness given to the matter, we decided to resolve the matter on our own.

I find it quite strange that LegalWise comes back almost 9 months after the fact and "approves a limited amount of R200K" for the matter, without even checking if the matter still stands, and if we received the required services from their appointed service provider?

I hope the above detailed information is quite clear and that this bad service will cease to occur because we do not deserve it and we pay premiums for quality services especially as a Platinum Member. Currently, I do not feel as though my money is working wonders, and I am receiving the services I require, and at this rate I might have to consider moving my business elsewhere.

Very Dissatisfied Customer Akhona