LACK OF SERVICE

A month ago, I went to Legalwise Centurion. I was then referred to the attorneys. Over a week later, I saw the attorneys in Centurion. I was asked to submit my marriage certificate and did so immediately. 3 weeks later, we are still waiting for Legalwise to approve the claim. Upon calling and emailing, then just don't give answers and keep promising to do so! This is a labour matter and we are on a tight schedule. Now, upon even emailing the attorneys, they also don't reply! DOES ANYONE WORK AND DO WHAT IS EXPECTED OF THEM???!!!