Lack of legal representation

I reported an incident 7 Sept 2017 and I am doing everything on my own not once have I received helped from my legal team to work on my behalf and I opened another query one week ago with the call Centre and referd back to germiston where there is a legal advisor there that couldn't even help me. He is so short over the phone didn't even try to help me told me straight my case there is nothing he can do. I will cancel policy and go else where I can get proper help for my money. I am disappointed and will sort out my case on my own as I have done so far