Lack of Feedback, Contract Still Not cancelled, and Credit Record adversely affected!!!

I am currently a Platinum Member of Legalwise since I had thought that I would benefit the greatest from such a policy and yet for all these years they have been collecting my premiums, not once have I ever felt like I am well covered, nor have I been impressed with their service. I recently had a dispute matter with Telkom who I tried to engage and get assistance and have all the proof to that effect, and yet Telkom did not assist me to date. I then called on Legalwise's services as my lawyers whom I pay for representation should the need arise. I informed the Legal Adviser that I intended on cancelling the contract since Telkom was wasting my time, and he had to make sure that I did not incur any costs in that process. Initially, the Legal Practitioner in question did make contact with Telkom, and the communication sort of fell off, and I did not get the comfort that the Lawyer was doing enough to push to get some traction. He instead advised me that he would provide me with periodic feedback which I did not understand as I expert feedback whenever I send emails seeking for some advice or feedback. I have discovered that Telkom is currently adversely affecting my credit scoring as they are reporting my account to be outstanding even though I had tried on several times to get them to send me a correct invoice to pay and to no avail, and they expect me to pay for an internet service whereas I have had no internet connection. I even reported the matter to the Consumer for The Consumer Goods and Services Ombud who informed that they do not deal with Telkom related matters, and I needed to contact the The National Consumer Commission (NCC), who also has not responded to my formal complaint to date. I am at a crossroad as I need this matter settled as a matter of urgency, so that I can move on from this matter and be done with Telkom. My lawyer is not getting back to me, nor is he responding to any of my emails, and this is utterly unacceptable, and I am really considering seeking legal advise elsewhere.