BS
Baiano S
1 reviews | Active since Dec 2009
09 Sept 2019, 14:17
Lack of Feeback on July 2017 case.
It was around 06 February 2019 where my case was referred to Matela Sibanyoni attorneys, and my consultation with them was finally in June 2019.
This case case has been dragging from July 2017, and now it's September 2019, still there hasn't been a resolution with my case. Personally, I am not impressed by your service at all and highly likely to never refer a person to you at all. POLICY NUMBER: ***
Can someone please give me an update on this please.
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Replies (1)
LegalWise's replyOfficial
10 Sept 2019, 16:04Good Day Baiano
We are sorry to hear of your negative experience.
We have requested our Pretoria Claims Hub to look into your claim.
Our Senior Claims Assessor has investigated and sent through an e-mail to you advising of the current status of the claim.
Our Customer Care Consultant, Connie Serekoeng has followed up on the matter and discussed the feedback with you.
Please do not hesitate to contact our Customer Care Department should you require any further assistance.
Regards
Lee Pillay
Head: Customer Care
We are sorry to hear of your negative experience.
We have requested our Pretoria Claims Hub to look into your claim.
Our Senior Claims Assessor has investigated and sent through an e-mail to you advising of the current status of the claim.
Our Customer Care Consultant, Connie Serekoeng has followed up on the matter and discussed the feedback with you.
Please do not hesitate to contact our Customer Care Department should you require any further assistance.
Regards
Lee Pillay
Head: Customer Care
LegalWise's reply10 Sept 2019, 16:04
Official
Good Day Baiano
We are sorry to hear of your negative experience.
We have requested our Pretoria Claims Hub to look into your claim.
Our Senior Claims Assessor has investigated and sent through an e-mail to you advising of the current status of the claim.
Our Customer Care Consultant, Connie Serekoeng has followed up on the matter and discussed the feedback with you.
Please do not hesitate to contact our Customer Care Department should you require any further assistance.
Regards
Lee Pillay
Head: Customer Care
We are sorry to hear of your negative experience.
We have requested our Pretoria Claims Hub to look into your claim.
Our Senior Claims Assessor has investigated and sent through an e-mail to you advising of the current status of the claim.
Our Customer Care Consultant, Connie Serekoeng has followed up on the matter and discussed the feedback with you.
Please do not hesitate to contact our Customer Care Department should you require any further assistance.
Regards
Lee Pillay
Head: Customer Care