AK
Akhona K
1 reviews | Active since Mar 2014
20 Jun 2023, 15:57
Lack of Assistance!!!
On Monday, 19 June I logged a call for Legalwise to assist me via their website. I was assured via the chat that someone would call me asap and to date, its more than 24 hrs later and no one has called me? This is ridiculous esp for a Platinum Member which pays quite a lot of money for this service and when I need it to work for me it always fails me. This is ridiculous and I honestly need to start considering my other options!!!
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LegalWise's replyOfficial
22 Jun 2023, 08:32Hi Akhona,
We refer to your complaint. We apologize for the experience you had with our service.
We confirm that you did speak to Customer Care and the Direct Messaging Manager has contacted you and advised that a Legal Counsellor will be in contact with you.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
We refer to your complaint. We apologize for the experience you had with our service.
We confirm that you did speak to Customer Care and the Direct Messaging Manager has contacted you and advised that a Legal Counsellor will be in contact with you.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Consultant: Customer Care
Consultant: Customer Care
LegalWise's reply22 Jun 2023, 08:32
Official
Hi Akhona,
We refer to your complaint. We apologize for the experience you had with our service.
We confirm that you did speak to Customer Care and the Direct Messaging Manager has contacted you and advised that a Legal Counsellor will be in contact with you.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
We refer to your complaint. We apologize for the experience you had with our service.
We confirm that you did speak to Customer Care and the Direct Messaging Manager has contacted you and advised that a Legal Counsellor will be in contact with you.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Consultant: Customer Care
Consultant: Customer Care