LAB*** case number

Hi I am very unhappy with the poor service from LegalWise. As a paying customer monthly and based on promises made when joining, they have failed to deliver on multiple times. I now have a serious CCMA case and they just disregarded my claim and failed on multiple occasions to communicate. I was then told there are no lawyers available to assist. Like really??? What is even more upsetting is that I've escalated my complaint but still got empty promises. Wow. Since I cannot escape to capable people, one should cancel contract😤 . For all I've contributed to them,this has not been worth my while at ALL