KB
Karen B

1 reviews | Active since May 2016

17 Aug 2020, 13:40

*********** Legalwise

I have been waiting for over 2 years for Legalwise to sort out an issue and seems that once again, you practically have to get on your hands and knees to beg for assistance.........even then, you are pushed to the curb. Over 2 years ago, they put me in touch with Muller Voigt Attorneys. These attorneys happen to be the biggest *******s and almost cost me to loose everything including my minor daughters maintenance. I was given false information and waited over 8 months before a rule 43 summons was finally drawn up. There were many lies told by Muller Voigt Attorneys. I was then warned by others in the legal profession that I would have lost my case with all the nonsense Muller Voigt put into the paperwork. I approached Legalwise for assistance as it was an attorney on their panel. Elsie Molokwane from Legalwise assisted in the beginning but then decided to back off when she was copied in on all correspondence and knew I was being treated terribly by Muller Voigt attorneys. At one stage Annelize from Muller Voigt accused me of email ***** which Elsie was copied in on and could have stepped in an had Muller Voigt / Annelize disciplined. The shocking treatment I endured cost me severely as I was forced to go to a Private Attorney who happened to get all the correct paperwork delivered to my estranged husband within 2 days and within 3 months, I had won my court case. Over R 100k later...........Legalwise walked away without a scratch. I reported Muller Voigt Attorneys to the Legal Society of SA and Annelize is under investigation. Still, it takes 2 years and we still not closer. This attorney should have been investigated by Legalwise too. How many others have lost due to this negligent attorney? Legalwise should have taken my matter as serious and not covered their tracks. Elsie from Legalwise was copied in on the correspondence and when I spoke to her on the phone, she agreed that this was very unprofessional of the attorney, yet when I asked her to protect me as a client..................heard nothing. I am done with giving people benefit of the doubt. Someone else will end up loosing everything due to incompetence and negligent behaviour. I am still waiting for someone to get back to me from Legalwise Customer Care for 2 weeks now.

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Replies (2)
LegalWise
LegalWise's reply17 Aug 2020, 14:13
Official
 Hi Karen B

We refer to your complaint. We apologise for the experience you had with our service.

We are investigating and will get back to you.

Connie Serekoeng
Consultant: Customer Care 

LegalWise
LegalWise's reply20 Aug 2020, 11:19
Official
Hi Karen B

We refer to your complaint.

We confirm that the we investigated your complaint and requested our Western Claims Hub Manager, Ms Lize-Marie Borchardt to contact you. We are advised that our Claims Assessor, Ms Nooran Jooste contacted you and discussed your matter. 

We thank you for giving us the opportunity to give clarity about your matter.

Connie Serekoeng
Consultant: Customer Care