1 reviews | Active since Nov 2023
INCOMPETENCE
My Mother joined legal wise in 2003 and has been an active member since then, she has never missed debit order payments for legal wise till today. She has never requested or needed their legal assistance for 16 years right until 2020, imagine being loyal and consistent for 16 years and be thanked with pure incompetence.
Anyone who is a member and has not requested legal assistance from legal wise and beleive that when legal woes come they are safe? Thats more like beleiving you will win the lotto or dreaming to be the King of England. Firstly communication is a pile of mess coz my mother only receives information when she goes to their offices not the other way around, administration is even more pathetic as my mother has adopted a manner of making copies of every legal letter she gets and gives to legal wise as legal wise always loses the originals.
It hurts to see my Mom's health deteriorate due to a misleading firm (Legal Wsie) who promises clients with excellent services which do not exist, and the worst part of it all is the level of carelessness of these so called legal experts that need to be reminded by you 20 times on what transpired.
Legal Wise you are selling carrot cakes whilst giving us fat cakes, I have never in my life witnessed such incompetence from company that regards its self as professional. Im utterly disgusted by the way you are handling my mothers case.
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
Thank you for your getting in touch.
Will wait for your swift response.
Thank you for your getting in touch.
Will wait for your swift response.
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Manager has contacted the member but was unable to reach the member an email has been sent to member .
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Manager has contacted the member but was unable to reach the member an email has been sent to member .
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
Thank you for your response, will alert my mother today and see how it folds up.
Thank you for your response, will alert my mother today and see how it folds up.