Ignorance of my complaint

On the 7th of February 2019 I phoned the legal wise offices seeking for the legal advice about the way I was being treated at City Motors (Peitermaritzburg branch). I told the person that I purchased a car at city motors last year December and I was not given the service book and the spare key they told me that they will send them, I do not know what was the reason and since it was already late I agreed. So now the car has some glitches and it's due for service but I can't get the service book. I have been calling to ask them to give it to me. I even sent someone to go and fetch for it but they said it's not there. They decided to ignore my calls after that. So I called legal wise to ask for their assistance as I'm a member. I was listened and the person told me that he is going to open the file for me and transfer it to the Pietermaritzburg branch and I will be contacted within 3 days. On the 11th February I received a message informing me that the file had been transferred to Pietermaritzburg and was given the details of the person handling it. On the same day I received a message from the representative asking for the copy of the contract. On the 12th I sent the contract to her and I never heard anything from her. I called on the 18th asking if she had received it and she said yes and that I should have reported the matter to the motor industry before I report to them (mind you, this person never contacted me to ask about the case, she did not confirm whether she received the contract or not. I'm the one who keeps calling because I'm desperate for her assistance). She told me that she will sent the forms to me so that I fill them and send them back to her. That was on Monday. Till today I haven't received the forms. I phoned on Tuesday (19th) to enquire about the forms but she never picked up the phone and the person at the reception told me that she will ask her to call me back but she did not. I phoned her on Wednesday (20th) but it was still the same as yesterday. I told the lady at the reception that even yesterday you said the same thing and she did not call me so she said she will tell her that it's a priority but I did not receive any call from her again. The car is due for service I needed them to assist me but it seems like no one wants to listen to me. I have been paying legalwise ever since I don't know when but for the first time I need their assistance they're not assisting me. Why should we pay them if they can't even respond to the calls of their clients?? I'm so disappointed with the service I am receiving from both these companies. I don't know where else to turn to now.