SS
Sabelo S

1 reviews | Active since Mar 2009

13 Dec 2016, 20:45

I'm moving my business

<p>Legalwise is a business that has terrible customer service. They don't feel liable to the customer, only the customer is liable to make payments to them. </p> <p> </p> <p>My matter has been referred to attorneys who don't give any status updates on the matter, even after emailing or calling, just no update. When I escalated to Legalwise customer service, they simply asked for my membership number and that was the last time I heard from them....3 emails down the line.</p> <p> </p> <p>After at least 5 years of subscriptions...without fail, when I require their assistance I receive such horrid service. Legalwise doesn't deserve my business which is why I'm moving!</p>

0
Replies (2)
LegalWise
LegalWise's reply14 Dec 2016, 12:36
Official

We acknowledge receipt of your complaint with reference number 16953.

We confirm that we have escalated your complaint to Allens Nek Claims Manager,who will be in contact with you before the end of business.

Regards,

JN

SS
Sabelo S's update14 Dec 2016, 19:53
Reviewer Update

Well, why am I surprised that Allens Nek has not called me yet!