I am disappointed again...

<p>A few months ago I escalated my matter to you with MTN and I am disappointed to tsay that until today nothing was done about it. Alfred Vuso my ever unreliable consultant only sent letters to MTN and when they didn't respond he referred me to the Ombudsman. I mean why the hell am I paying you guys if all you will do is send emails to service providers and when they ignore you send the ball back in my court. Then I am paying money for nothing and this is a useless service then.</p> <p>Now I received an sms that tells me that my account has been handed over for collection, something that you should have sorted out before it all got to this. I am utterly disgusted with how you are taking advantage of your clients.</p>