Huge Disappointment..

I have been a Legalwise client for DECADES.. l’ve had for this period 2 or three civil matters they “assisted” me with. A month ago l started asking for assistance with attestation of a document l have that just need a notary stamp from a lawyer and then l can take it to the High Court myself.. My daughter is travelling to meet her mom in the UAE for the holidays and as the father l give permission.. lt’s a stamp needed.. Legalwise that has lawyers on their books can’t assist with this ask. Firstly l couldn’t secure an appointment with Legalwise.. The WhatsApp bot “Charlotte” is an annoying robot that has no listening skills.. Eventually l went to their office without an appointment, was put online with a legal advisor, whom didn’t understand the assignment as l explained.. Sent me an email notifying me of SAPS and Comissioner of Oath whom l need to go see.. After l explain to the legal advisor what the UAE authorities need.. Legal advisor email state l can respond to the email, my attempts got rejected.. I then track down the advisor again whom gave me a number of an attorney l can approach..l phoned the attorney.. My question to Legalwise is how is it that you can’t assist a client whom even got family and friends to sign up with them as they will assist you with legal matters.. Also l wish l knew the lawyer whom assisted my wife’s colleague from Durban and charged R250.00 for the stamp..