Horrific service from Legalwise

Last year November, I contacted LegalWise for assistance. I am a platinum customer for about 13 years now. I did not receive any feedback from the legal consultant allocated to me. when I called in, I was told I would get a call back, I didn't. a week ago I received a customer feedback survey, I rated zero for all sections. not even that prompted a call back. I have a time sensitive pressing issue and not even being a platinum client helped me. LegalWise has failed