Horrible service from LegalWise!!!

This my second complaint on hello Peter regarding the poor service from LegalWise. I have a very pressing matter I need legal assistance with. I started this process in November 2026. After 1 call with the legal counciler, he never contacted me again. In January I did follow ups. I eventually laid a complaint against the lawyer and the manager. The manager called me and assured me I would be contacted by the Friday 30/01/26. Today is the 3rd February and still no contact, no accountability from the manager to ensure their staff do their work. It is noteworthy to mention I have been a platinum client for about 13 years....and this is how they treat me.