WR
WINNIE R
1 reviews | Active since Jun 2013
02 May 2023, 09:20
HORRIBLE SERVICE AT LEGALWISE
i have been trying to get hold of the lady by the name of Sonto Cynthia Mdluli, who is handling the case with *** with no luck, out of 5 attempts to call her, i got hold of her once and she promised to email the requirements and emailed a blank email with no information, i couldn't reply on that same email, i tried to call her multiple times to tell her there is no information on the email she sent and i was issued with a confirmation that she will get back to me 3 times thereafter. However she never got back to me. i am very disappointed with the service i received at Legal wise, it is horrible to say the least.
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Replies (2)
LegalWise's replyOfficial
02 May 2023, 09:39Hi WINNIE,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply02 May 2023, 09:39
Official
Hi WINNIE,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's replyOfficial
17 May 2023, 08:10Hi WINNIE,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager.
We further confirm that the Case Management Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager.
We further confirm that the Case Management Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply17 May 2023, 08:10
Official
Hi WINNIE,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager.
We further confirm that the Case Management Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager.
We further confirm that the Case Management Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department