UM
Uhone M

1 reviews | Active since May 2015

26 Feb 2018, 17:13

Horrible service

When you pay money every month, is it not expected that you get service as deserved. I have been paying you guys for years but what am I getting in return NOTHING. When you seek new clients you run after them but what is it that you offer, again nothing. Instead im running after you with no feedback, its a phone call after the other being advised that they will phone back. What must I now do, drive to your offices? If you are not willing to help me, cancell my account with you and refund me my money from the month I joined. That will be fair and square. Thank you

0
Replies (4)
LegalWise
LegalWise's reply27 Feb 2018, 09:32
Official

We acknowledge receipt of your concern with reference number 23739.

We confirm that we have escalated your concern to the Kempton Park Branch for investigation. We will contact you in due course.

Kind Regards

CS.

UM
Uhone M's update29 Aug 2018, 23:37
Reviewer Update
The world must be coming to an end, such a huge legal company not able to resolve an issue, just providing mere feedback to their clients its a problem. Its been 5 full months , I have'nt even had a word from you. Its so embarassing
UM
Uhone M's update12 Jan 2021, 16:01
Reviewer Update
This is a joke but not funny at all. Its been over 2 years now and still there is no resolution. You keep changing people dealing with the matter but everybody seems to be failing yet every month you keep taking money from my account, for what? This is really disappointing
LegalWise
LegalWise's reply12 Jan 2021, 16:28
Official
Hi  Uhone M

We apologise for the delay to respond to your e-mail. We thank you for the details.

We are investigating and we will revert to you.

Connie Serekoeng
Consultant: Customer Care