RM
Ramaphunye M

1 reviews | Active since Nov 2013

17 Sept 2022, 13:19

Hollard Policy ***1 RJ Motaung - LegalWise ***

On Sunday 19-12-2021 I lost my father and because I'm covered with Hollard Funeral Policy I made arrangements of the burial to be held on Friday 24-12-2021. Tuesday 21-12-2021 at around 11:59am I made a valid claim to Hollard Funeral Policy that supposed to be paid within 48 hours but the claim was paid on 28-12-2021 four days after the burial no formal apology was made or anything after I made several calls pleading with Hollard to release the claimed money for the burial. I lost my car through loan shark in desperation of finding the money to give my old man the respectable send off. Hollard admitted to be at fault and offered me the compensation of R1 000,00 that I turned down and demanded R490 000 compensation after my losses. Ombudsman Complaints judgment without any investigation decided to close the complainant in favor of Hollard against a black person even an illiterate person can see Hollard is at fault but the judge see it fit for Hollard to undermine me. Now my LegalWise (CVL***4) is taking me up and down about my lawsuit with Hollard they can't give me a lawyer that will be able to have a one on one with me. I only want to see my lawsuit against Hollard through with the help of legal practitioner that I am able to have one on one with.

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Replies (3)
LegalWise
LegalWise's reply19 Sept 2022, 09:24
Official
Hi Vutomi M,
 
We refer to your complaint. We apologize for the experience you had with our service.
 
We are investigating, we will revert to you.
 
Thabo Singela
Consultant: Customer Care 
RM
Ramaphunye M's update21 Sept 2022, 19:13
Reviewer Update
The effectiveness and speed of help I'm receiving now is overwhelming and I'm happy to say LegalWise will always be my number one on legal matters their response now is 💯% even my request for one on one is granted,I was given a date to meet with ATTORNEY'S..
This platform is working miracles, HelloPeter thanks bye.
LegalWise
LegalWise's reply22 Sept 2022, 08:47
Official
Hi Ramaphunye M, 

We confirm that we have investigated your complaint and it was escalated to the Legal Manager. We further confirm that the Legal Department has been in contact with you and your matter is receiving attention.

Our offices remain committed to assisting you and we once again apologize for any remiss in our service. 

Thabo Singela
Customer Care Department