Hi robot, Iv been wa...

Hi robot, Iv been waiting for a call from last week to see Travis from the claims department, I'm not having any joy from you'll because I have been phoning to speak to someone from the claims department and no response, I'm was supposed to change to gold card but now how can I change to gold when Nobody is helping me, even Chelsea, Chelsea had to go to the municipality and see the guys plan but she never do it, I even hired a quantity survyeyor and I paid 3500 of my own money but that the man said he will go to high court for me