PND
Praisewell Nonhlanhla Dube-Zungu

1 reviews | Active since Sept 2017

17 Aug 2021, 22:39

Grossly Failed by Legalwise as a client

I am very disappointed to be reading clients’ success stories when I have been let down horribly.

I reported to Legalwise that I was ****** by ZDI Mechanical Solutions in December 2009. I took my car for service and was made to pay R7000 deposit for the gearbox that was claimed to be faulty.

Legalwise referred the matter to Mather and Associates in Stanger in July 2010.

To date; I have not been helped. I paid and settled the car that no longer existed as it was stripped by ZDI Mechanical Solutions. I lost count of the number of years I was paying for the car licensing office until I gave up.

I am still paying monthly premiums to Legalwise without fail.

I can’t believe that a businessman can be left free by such a giant legal company like Legalwise.; at the expense of a client.

I have always thought my family was protected. Even going to Legalwise offices in Durban has not helped me.

What’s the point of having this policy?

0
Replies (3)
LegalWise
LegalWise's reply18 Aug 2021, 12:20
Official
Hi Praisewell nonhlanhla D,
 
We refer to your complaint. We apologize for the experience you had with our service.
 
We are investigating, we will revert to you.

Thank you.

Nonhlanhla Kheswa
Customer Care Department 
PND
Praisewell Nonhlanhla Dube-Zungu's update02 Sept 2021, 11:42
Reviewer Update
Ms Kheswa

Are you still investigating?

Regards
Nonhlanhla Dube
LegalWise
LegalWise's reply02 Sept 2021, 12:30
Official
Hi Praisewell nonhlanhla D,

Please note that the Claims Department did try contacting you regarding your complaint on the 18th of August 2021 but they were unsuccessful in reaching you.

We will request that they contact you again regarding your complaint.

Nonhlanhla Kheswa
Customer Care Department