Frustrated at Disappointing Services

I am absolutely disappointed in the non service I am receiving from Legal Wise.

Firstly, I sent through a query about 3 months ago...to this day I have received no response, I let it go then, but now I am just at my wits end.

I called customer care line to add an extended family member ( why do I still want to give you guys more business-I have no idea). I get through to a consultant by the name of Angela...absolutely no customer service, I don't even complete my sentence and she cuts me off and tells me to call another number.

I call the number, I am transferred to an automated message to leave a message and then the call is disconnected.

Why must I go through this. I have been a platinum member from 2015, paying my premiums faithfully every month, I needed help once last year November and now...both times I have not been helped.

Now my question is......why should I continue my membership with Legal Wise???? Your service is really disappointing.