From one disaster to another

In March of 2018 I was in the motor vehicle accident, requested Legalwise to assist in insuring the individual that was at fault pay for the damages- I was referred to their lawyers to assist in the legality but they didn't really give much feedback- I complained on twitter an d requested I get frequent phone calls with feedback regarding what is happening as i'"m not a lawyer and won"t always understand what is happening hence i'm paying for their service- their lawyer kept ccing me in corresponse they were sending to legal wise which as stated above I DON'T UNDERSTAND....All i want is feedback as to what is happening and for the individual to pay for the damages that's all!!! why am I paying Legalwise if i'm getting such nonsense service while you freely debit my account monthly... i'm fully getting annoyed with such service as soon it will be a year after the accident happened and no action has been taken all you can say is you can't locate the individual.... how possible is it that a South African can't be located in South Africa.....Can I please stop being BULL****TED