BS
Baiano S
1 reviews | Active since Dec 2009
20 Apr 2020, 11:00
Forever to get Feedback POLICY NUMBER: *** // CLAIM NUMBER: PLC793614
POLICY NUMBER: *** // CLAIM NUMBER: PLC793614 // YOUR MATTER
What's the status in this case? I did query on April 13, but the response was "Kindly note that we have not received feedback from your attorney as yet. We shall endeavor to follow up and revert back to you."
Any feedback as yet?
Helpful (0)
Replies (2)0
Replies (2)
LegalWise's replyOfficial
21 Apr 2020, 14:01Hi Baiano S
We refer to your complaint.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply21 Apr 2020, 14:01
Official
Hi Baiano S
We refer to your complaint.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
29 Apr 2020, 16:14Hi Baiano S
We thank you for giving us time to investigate your complaint.
We have escalated your dissatisfaction to our,Bianka Du Preez , Claims Department Manager to investigate. We are advised that our Senior Claims Assessor,Camille Scholtz, has been in contact with you to resolve the complaint. We further confirm that she informed you that attorneys are unable to provide an update due to lock-down but communication will be sent to you as soon as they are available.
Please do not hesitate to contact us for more details pertaining to your matter.
Connie Serekoeng
Consultant: Customer Care
We thank you for giving us time to investigate your complaint.
We have escalated your dissatisfaction to our,Bianka Du Preez , Claims Department Manager to investigate. We are advised that our Senior Claims Assessor,Camille Scholtz, has been in contact with you to resolve the complaint. We further confirm that she informed you that attorneys are unable to provide an update due to lock-down but communication will be sent to you as soon as they are available.
Please do not hesitate to contact us for more details pertaining to your matter.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply29 Apr 2020, 16:14
Official
Hi Baiano S
We thank you for giving us time to investigate your complaint.
We have escalated your dissatisfaction to our,Bianka Du Preez , Claims Department Manager to investigate. We are advised that our Senior Claims Assessor,Camille Scholtz, has been in contact with you to resolve the complaint. We further confirm that she informed you that attorneys are unable to provide an update due to lock-down but communication will be sent to you as soon as they are available.
Please do not hesitate to contact us for more details pertaining to your matter.
Connie Serekoeng
Consultant: Customer Care
We thank you for giving us time to investigate your complaint.
We have escalated your dissatisfaction to our,Bianka Du Preez , Claims Department Manager to investigate. We are advised that our Senior Claims Assessor,Camille Scholtz, has been in contact with you to resolve the complaint. We further confirm that she informed you that attorneys are unable to provide an update due to lock-down but communication will be sent to you as soon as they are available.
Please do not hesitate to contact us for more details pertaining to your matter.
Connie Serekoeng
Consultant: Customer Care