NS
Nokubonga S

1 reviews | Active since May 2015

14 May 2015, 11:56

for a legal company they dont follow CPA.

Background of the issue which was escalated internally and Candice Harris the manager is aware of this. Sales agent promised cover on 60% of legal fees for transfer cost when buying property, which was verified by two other consultants from the Florida branch. <br> <br> Problem started when I had to claim now for the benefit, where I was told of a waiting period that I have in place by Aubrey Motshegwe. I then escalated and spoke to Candice (manager) and she said she was going to investigate and get back to me which was impressive as she kept her promise and did get back tome told me I will have cover and needed to consult. Made an appointment told the agent all was well, when I arrived I meet Aubrey on the 25/04/2015 again he told me no cover I explained to him I had been putting this process on hold with my agent as Candice told me I had cover. Well to cut the long story short after resolving this issue after a lot of ups and down. Belinda who I was supposed to meet with on the 25/04/2015 (apparently she knew how to assist me not Aubrey) has now been telling me of a network and that the lawyers I'm using is not on the network which I was never told of from the start.

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Replies (1)
LegalWise
LegalWise's reply15 May 2015, 14:50
Official
Hello nokubon,

We acknowledge receipt of your complaint with reference number 9553.

We confirm that we have escalated your complaint to the Branch Manager, who will contact you on Monday morning.

Regards