Extremely poor service

I called legal wise on the 1st week of February 2015 for assistance, they arranged for me to come in on the 20th of Feb to discuss the Matter. I visited the branch in Benoni to seek legal assistance, of which Baring Modjatawu told me they will be able to assist me because i have a case . we are currently in the month of march and to date I can't tell you what is happening with that case, as nothing has been done so far. I constantly have to contact Benoni branch to get updates on how far is the case and if there is any updates nothing. I can't understand why I am being debited every month for a service which i am not receiving? No one is taking accountability for my case instead i am being told they will phone me back. Well no more,They are not delivering any service, and I am fed up with all their nonsense. i am lodging a complaint with the national consumer of SA. And moving my account to the competition cause clearly no one knows what they doing there.