TL
Tebogo L

1 reviews | Active since Jan 2018

23 Sept 2019, 12:47

Experience at legalwise

I've been wth des law company since 2016. I recently had a matter which needed their attention. Dey failed to intervene. I constantly went to deir branch, maponya mall for assistance but dey kept on giving me an attitude. Now dey tell me my matters has been given chibba Attorneys, even dat chibba attorneys has not called me since de 3rd of des month. It's not my first encounter with legalwise, dey just dnt care about deir clients, all dey care abt is our money. Y do I pay 4 a legal cover dey dnt do deir part. Even with deir **** adverts saying when u have a legal matter at work dey send a lawyer to come wth u. All des is not true. M quiting this DONT CARE company. I've never been so mistreated in my life yet I pay for de services.

0
Replies (2)
LegalWise
LegalWise's reply27 Sept 2019, 14:41
Official
Dear Tebogo

We are really sorry to hear about your experience. 

We have escalated your complaint to the Branch Manager of our Soweto Paralegal Services Branch , Ms Candice Harris. Ms Harris has confirmed contacting you and discussing your concerns. 

Ms Harris is currently intervening in your matter in an attempt  to resolve your concerns. 

Our Members are our lifeblood and we certainly value your Membership, please accept our unreserved apology.

Kind Regards 
Lee Pillay
Head: Customer Care


TL
Tebogo L's update07 Nov 2019, 10:46
Reviewer Update
I still have not received any assistance from the company, dey kept on calling asking what happened but dey never improved anything. M still seating wth de same issue till des day. No attorney has been appointed 4 my case