WN
Wandi N

1 reviews | Active since Oct 2012

03 Jun 2021, 11:56

Excellent service from Legalwise Customer Care

I would like to compliment Thandile from Legalwise customer care call centre. Thandile has excellent empathy skills. She is able to take control of a call by listening, empathizing and providing a resolution. I was happy with the outcome of my complaint thanks to Thandile. I am just disappointed that I never got an SMS so that I can rate her service. I hope Legalwise does value her as much as policy holders like myself value her. In an industry that deals with a lot of diverse people I am confident that we are in good hands when dealing with experienced and excellent customer service oriented experts like Thandile. All I can say is Thank you Thandile paying my monthly Legalwise premiums is a pleasure I am confident that I am getting good value from my Legalwise policy.

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Replies (1)
LegalWise
LegalWise's reply04 Jun 2021, 10:02
Official
Hi Wandi N, 

We appreciate you bringing your compliment to our attention.

We are pleased that you are happy with the service you received from Legalwise, especially from Tandile.

We remain commited in assisting you. 

Nonhlanhla Kheswa
Customer Care Department