dragging feet on my case

Hi<br> I have a policy with legalwise, which I pay monthly without fail. In 2014 I took my city of Jo'burg problem to their Joburg office for help & they promised to assist. In 2011a prepaid meter (power) was installed at my house by city power & they forgot to update their system so they can remove my old conttact account. I then went to city of Jo'burg and I was referred to city power to get a document that permit them from charging my electricity. Eventually city corrected their mistake and sent relevant documents to city of joburg but the outstanding was growing monthly. Then i went back to city of joburg for a reversal and I was asked to do an arrangment which I did at first, I went back again to query the increasing amount, then one guy told me not to carry on with the arrangement as it was their mistake. I stopped paying the wrong amount and took it back to legalwise. Then buyi who works for legawise referred me to their preferred lawyer called naran, whom I visited more than three times & still waiting for their action. At the same time I visited city power again & R18000 was reversed then I told the lawyer about it. Last week legalwise called passing the bug but I pay monthl