Don’t care about their clients! Worse service

I submitted a clam last year october, and it still has not beeb approved or an outcome, which could lead to me losing my case. After months of up and down, the finally got all documentation and the confirmed in August this year they now waiting for approval. Still no approval or feedback, we’re almost in November. When phone all they say we’re waiting. Waiting for case manager to sign, i mean this is just the worse service.