Do Not Sign-Up to Legalwise (LegalUnwise)

Terrible service!! Do not sign up. I paid and was informed on my computer that within 24 hours someone would call. Over 48 hours later no call regarding my query I paid for with my Gold Plus membership. After it was assigned to Kelly Wagenaar - Legal Counsellor she still never responded. I emailed memberadmind@legalwise on 1 Nov to cancel. Then on 10 November I received an SMS saying R165 would again be deducted, which they did AFTER I wrote to cancel. Today I spent an hour on the phone, they transferred me back and forth between Member Admin, Customer Services, Accounts and the Complaints Department. Kgomotso Mokome said she could cancel and that an sms would be sent to me with confirmation. Still no SMS 10 minutes later. Then she had to put me through to Customer Services for my refund, and I was cut off. After speaking to 7 people and calling several times (they all sound ****led in their headset and don't speak proper English) eventually I was told they cannot cancel my policy until 2-5 days to investigate my request for a refund. So after 1 hour I am still a member, and they will probably not call me and deduct money again in December. So annoyed, worst service EVER and I am 57 years of age and have called hundreds of companies for support in my life. DO NOT JOIN, THEY ***** YOUR MONEY AND DO NOTHING IN RETURN