TM
Terrens M

1 reviews | Active since Feb 2014

16 Feb 2017, 11:17

Distateful service

<p>I had an appointment with a person Named Thamsanqa Sibanda who treated me like trash. This legal advisor even hanged a call when I was still trying to get clarity from him. He said I can only reschedule the appointment through reception and not him. Then I let the whole thing and not cancel and guess what. When I arrived at the office he said I have rescheduled the appointment with him. What is that now ! Im going to cancel **** service LegalWise since they conflict themselves alot.</p>

0
Replies (4)
LegalWise
LegalWise's reply16 Feb 2017, 11:33
Official

We confirm receipt of your concern.

Kindly note that we called your cell, went straight to voice mail without an option to leave a message. We have sent an e-mail to your address requesting further details, your response will be appreciated.

Kind Regards

CS.

TM
Terrens M's update16 Feb 2017, 12:24
Reviewer Update

Yes I have seen your call , you can contact me but until mr Thamsanqa realise that im a paying customer and he must treat me like one.

His words were " I cannot reschedule an appointment you have to do that with reception" That means no cancellation with reception then the appointment is still on right. Now why is it when I report to him since he can not cancel he tells me I rescheduled with him and I have to wait till all his clients are finished. Which clients because my 11:00 appointment still stands. I want his call to apologize then I will mark the feedback positive .

Thanks

TM
Terrens M's update16 Feb 2017, 12:25
Reviewer Update

Yes I have seen your call , you can contact me but until mr Thamsanqa realise that im a paying customer and he must treat me like one.

His words were " I cannot reschedule an appointment you have to do that with reception" That means no cancellation with reception then the appointment is still on right. Now why is it when I report to him since he can not cancel he tells me I rescheduled with him and I have to wait till all his clients are finished. Which clients because my 11:00 appointment still stands. I want his call to apologize then I will mark the feedback positive .

Thanks

LegalWise
LegalWise's reply16 Feb 2017, 15:16
Official

We acknowledge receipt of your concern with reference number 17942.

We confirm that we have escalated your concern to the Pretoria Branch for investigation. We will be in contact with you in due course.

Kind Regards

CS.