ZM
Ziyanda M
1 reviews | Active since Nov 2014
22 Nov 2022, 12:00
dissatisfied by legal wise
i am a legal wise paying client logged in a case in february 2022 i have not been assisted to date, i get different people emailing me requesting documents for the same case but no one starts working on the case its been stand still since february, i have requested to speak to a manager ample times everytime i am told i will be called back and that never happens funny enough they never misss a debit order date yet the is no service, now i am being sent text to rate consulatants who did not help me.
Helpful (0)
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Replies (2)
LegalWise's replyOfficial
22 Nov 2022, 14:55Hi Ziyanda M,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply22 Nov 2022, 14:55
Official
Hi Ziyanda M,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
04 Jan 2023, 15:13Hi Ziyanda M
With reference to the above concern, we confirm that you were contacted by the Case Manager, Nomawethu and your case was discussed as well as the possible course of action that could be taken.
We apologize for the remiss in our service and we remain committed to providing you with quality legal assistance.
Thabo Singela
Consultant: Customer Care.
With reference to the above concern, we confirm that you were contacted by the Case Manager, Nomawethu and your case was discussed as well as the possible course of action that could be taken.
We apologize for the remiss in our service and we remain committed to providing you with quality legal assistance.
Thabo Singela
Consultant: Customer Care.
LegalWise's reply04 Jan 2023, 15:13
Official
Hi Ziyanda M
With reference to the above concern, we confirm that you were contacted by the Case Manager, Nomawethu and your case was discussed as well as the possible course of action that could be taken.
We apologize for the remiss in our service and we remain committed to providing you with quality legal assistance.
Thabo Singela
Consultant: Customer Care.
With reference to the above concern, we confirm that you were contacted by the Case Manager, Nomawethu and your case was discussed as well as the possible course of action that could be taken.
We apologize for the remiss in our service and we remain committed to providing you with quality legal assistance.
Thabo Singela
Consultant: Customer Care.