NK
Nthati K
1 reviews | Active since Feb 2012
10 Jul 2022, 18:05
Dissatisfaction with service
I extremely unhappy with the way legalWise treats our matters these days. You meet with one person and relate your issue, after that they hand over your file to a different person all together which doesn't work in legal matters. They have to ask us clients what we want, we are the ones paying.
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Replies (2)0
Replies (2)
LegalWise's replyOfficial
11 Jul 2022, 08:05Hi Nthati K,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply11 Jul 2022, 08:05
Official
Hi Nthati K,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's replyOfficial
13 Jul 2022, 13:36Hi Nthati K,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that our Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that our Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply13 Jul 2022, 13:36
Official
Hi Nthati K,
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that our Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that our Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department