DISGUSTING SERVICE ,THAT IS IF THERE IS ANY SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!

I REFERRED MY MATTER TO LEGALWISE IN NOVEMBER 2016. ONE YEAR AND TWO MONTHS LATER MY MATTER IS STILL NOT RESOLVED AND WAS NOT REFERRED TO AN ATTORNEY EITHER. I TOOK IT UPON MYSELF TO TRY AND RESOLVE MY MATTER WHEREAS I'M PAYING MY PREMIUMS EVERY MONTH AND LEGALWISE IS NOT PROVIDING ANY SERVICE TO ME .I'VE ALSO LAID A COMPLAINT WITH THEIR HEAD OF CUSTOMER SERVICE AND HE ALSO DIDN'T GET BACK TO ME. THEIR FLORIDA BRANCH IS SITTING WITH MY MATTER SINCE 2016 AND THEN NOKWANDA HAS THE AUDACITY TO ASK ME IF I EXPECT THEM TO WORK ON MY MATTER ONLY AND SHE ALSO TOLD ME THAT WE SHOULD " GIVE VODACOM MORE TIME " .NOW CAN SOMEONE TELL ME IF ONE AND YEAR AND TWO MONTHS IS NOT LONG ENOUGH???????. I AM PAYING FOR A SERVICE THAT I'M NOT GETTING . WHAT DO I NEED TO DO IN ORDER TO GET THEM TO DO THEIR JOBS?????I DON'T EVEN KLNOW WHAT TO CALL THIS .