Disgusting service from legal wize.

We reported a civil matter to LegalWise at the beginning of the year. After numerous calls and emails, still the matter has not been resolved. After several months of back and forth a letter of demand was send from legal wize to the company without any response. After several weeks and numerous calls to LegalWise to hear if there was any progress, the response was:did the company not contact you??? So now the matter was referred to claims for resolution. The matter now has to be refered to a local attorney. After several weeks and several calls, still the case has not been referred to anyone!! So I came to realize, due to legal wize 's pathetic fee structure no one in our town was willing to do business with them. This was after I took it apon myself to call every single attorney in town and ask them if they are willing to take the case over from legal wize. Now the matter was referred to a attorney out of town. After two weeks he reported that he was not doing the case due to the fact that he has to travel so far. If I didn't call continuously I also would not have known it as legal wize does not give spontaneous feedback. I then complained about this, and soon a supervisor with the name Franzell contacted me and promised me she will personally keep an eye on this case. For a week or two there was feedback, soon afterwards complete silence again, and still no attorney appointed. I made a few calls again and found one in town willing to take the case. After consulting with him and him corresponding with legal wize, they asked him for all kinds of information, eg coming to our home and confirming what we complaining about is indeed true!!This after they already send a letter of demand to the company months ago!! So now this attorney withdraws as well!! After another couple of calls this Franzell was not interested and did not reply to my emails!! Two week ago Thendani was appointed to our case. She refered our case to an attorney about ****ms away from our town again and I explained to her, it is too far, and we have been here before, it's not going to work. Every time we have a conversation, she gets frustrated and keeps on interrupting me. A few days later she called back to say that a firm in again another town, about 70kms has been identified to take the case, just to hear that they also cannot take the case!!! As I explained to several claims consultants, Refilwe, Gertrude, and now Thendani(all of which was handling our case) about the inconvenience we are suffering. No one seems to listen. Its 11 months now and we are back to square one. Every month they still take our money. Where does this leave us? Meanwhile we sit with the inconvenience and health risk to my entire family. My question several times to them is: Please give us some advice on what to do, as it is unhealthy to live in this circumstance, but nothing!! What disgusting service!!!