Disappointment

“Do talk to me talk to my lawyer” that statement is just to lure us to join because after joining you will be on your own. I have been a Platinum customer at LegalWise for 9 years but they have failed to assist me in two major legal cases that im currently facing. On the 21st October, I called to complain and I was put through to Pontso who told me he was with a client he will call back. He did not call back, i then called again on the 23rd October reminding where i told the consultant to remind him to call me back. He still has not called, legalwise is the first to deduct in my salary however when im in need legalwise is nowhere to be found they will come and say that is not covered when you want all of that in writing as proof you will not get. I am very disappointed with legalwise after being loyal and paying without fail for full 9 years.