NL
Nyaniso L
1 reviews | Active since Mar 2019
29 Jan 2020, 15:50
Disappointed client
Had this cover for years now however, every time when I need assistance I get a reply that they don't cover that on their policy. Basically I feel they will never help me. Not sure if other people are getting the same experience as me. Currently I have a serious problem that needs legal representation I'm told that they don't cover that in their policy but it is cover by law. Therefore, must look for a lawyer and pay for it whilst I am paying every month premiums to them.
Helpful (0)
Replies (2)0
Replies (2)
LegalWise's replyOfficial
30 Jan 2020, 10:38Hi Nyaniso L
We are sorry to hear about your experience with us.
We are investigating and will get back to you.
Thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
We are sorry to hear about your experience with us.
We are investigating and will get back to you.
Thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply30 Jan 2020, 10:38
Official
Hi Nyaniso L
We are sorry to hear about your experience with us.
We are investigating and will get back to you.
Thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
We are sorry to hear about your experience with us.
We are investigating and will get back to you.
Thank you for bringing this to our attention.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
12 Feb 2020, 12:50Hi Nyaniso L
We refer to your complaint and thank you for affording us time to investigate your complaint.
Upon investigation, we confirm that the advice provided by our Legal Counselor, Brian Ngcungama was correct. We further advise that we called you on the number provided but couldn't reach you to further explain the contents of your matter.
Please do not hesitate to contact our Customer Care team for clarity in your matter.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and thank you for affording us time to investigate your complaint.
Upon investigation, we confirm that the advice provided by our Legal Counselor, Brian Ngcungama was correct. We further advise that we called you on the number provided but couldn't reach you to further explain the contents of your matter.
Please do not hesitate to contact our Customer Care team for clarity in your matter.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply12 Feb 2020, 12:50
Official
Hi Nyaniso L
We refer to your complaint and thank you for affording us time to investigate your complaint.
Upon investigation, we confirm that the advice provided by our Legal Counselor, Brian Ngcungama was correct. We further advise that we called you on the number provided but couldn't reach you to further explain the contents of your matter.
Please do not hesitate to contact our Customer Care team for clarity in your matter.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint and thank you for affording us time to investigate your complaint.
Upon investigation, we confirm that the advice provided by our Legal Counselor, Brian Ngcungama was correct. We further advise that we called you on the number provided but couldn't reach you to further explain the contents of your matter.
Please do not hesitate to contact our Customer Care team for clarity in your matter.
Connie Serekoeng
Consultant: Customer Care