mM
mpho M
1 reviews | Active since May 2019
13 May 2021, 02:52
Delay in paying claims
Delay in paying claims. When you call them they just make excuses. Unprofessional service
Helpful (0)
Replies (4)0
Replies (4)
LegalWise's replyOfficial
13 May 2021, 08:03Hi Mpho M
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply13 May 2021, 08:03
Official
Hi Mpho M
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
14 May 2021, 16:31Hi Mpho M
We confirm that we have investigated your complaint and it was escalated to the Claims Hub manager, Sarina De Vos . We further confirm that our Claims Hub Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Claims Hub manager, Sarina De Vos . We further confirm that our Claims Hub Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply14 May 2021, 16:31
Official
Hi Mpho M
We confirm that we have investigated your complaint and it was escalated to the Claims Hub manager, Sarina De Vos . We further confirm that our Claims Hub Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Claims Hub manager, Sarina De Vos . We further confirm that our Claims Hub Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
mM
mpho M's updateReviewer Update
15 May 2021, 21:34Thank you for the quick response. I was assisted properly . Thank you
mM
mpho M's update15 May 2021, 21:34
Reviewer Update
Thank you for the quick response. I was assisted properly . Thank you
LegalWise's replyOfficial
18 May 2021, 08:01Hi Mpho M
We thank you for your feedback.
We are pleased to know that you were promptly assisted to your satisfaction.
Our offices remain committed to assisting you.
Thabo Singela
Consultant: Customer Care
We thank you for your feedback.
We are pleased to know that you were promptly assisted to your satisfaction.
Our offices remain committed to assisting you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply18 May 2021, 08:01
Official
Hi Mpho M
We thank you for your feedback.
We are pleased to know that you were promptly assisted to your satisfaction.
Our offices remain committed to assisting you.
Thabo Singela
Consultant: Customer Care
We thank you for your feedback.
We are pleased to know that you were promptly assisted to your satisfaction.
Our offices remain committed to assisting you.
Thabo Singela
Consultant: Customer Care