Debit order date!!

So LegalWise decided to debit my account on the 19th - told them I get paid the 20th , my account went into access . then when I tried calling there customer care, they transfer me to a dead line more then twice!!! what type of service is this - I recently took out the policy and im already having problems- please get someone to call me back to fix this mess... Did you even go back into my account to debit????/ ********** 350