BS
Bakhangele S
1 reviews | Active since May 2019
12 Dec 2019, 18:25
Complaint
Since the last sms I received from LegalWise on the 20/09/2019 to date after writing 3-4 reviews complaints, no one has bothered to do anything neither Zolani Attorneys or LegalWise, now my case with legalWise is on the 30th month without get any solution.
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Replies (1)
LegalWise's replyOfficial
23 Dec 2019, 09:19Dear Bakhangele S
Thank you for informing us of the time lag since last receipt of the sms on the 20/09/2019. We apologise for the inconvenience caused.
We have escalated your dissatisfaction to our, Chanel Wolmarans, Claims Department Manager to investigate. We are advised that our Cherylise Emileen has been in contact with you to resolve the complaint. We further confirm that she informed you that she will e-mail attorneys requesting that they proceed with your matter. Furthermore, you have been advised that their offices are closed and will open in January 2020.
Thank you for giving us the opportunity to rectify the problem.
Connie Serekoeng
Consultant: Customer Care
Thank you for informing us of the time lag since last receipt of the sms on the 20/09/2019. We apologise for the inconvenience caused.
We have escalated your dissatisfaction to our, Chanel Wolmarans, Claims Department Manager to investigate. We are advised that our Cherylise Emileen has been in contact with you to resolve the complaint. We further confirm that she informed you that she will e-mail attorneys requesting that they proceed with your matter. Furthermore, you have been advised that their offices are closed and will open in January 2020.
Thank you for giving us the opportunity to rectify the problem.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply23 Dec 2019, 09:19
Official
Dear Bakhangele S
Thank you for informing us of the time lag since last receipt of the sms on the 20/09/2019. We apologise for the inconvenience caused.
We have escalated your dissatisfaction to our, Chanel Wolmarans, Claims Department Manager to investigate. We are advised that our Cherylise Emileen has been in contact with you to resolve the complaint. We further confirm that she informed you that she will e-mail attorneys requesting that they proceed with your matter. Furthermore, you have been advised that their offices are closed and will open in January 2020.
Thank you for giving us the opportunity to rectify the problem.
Connie Serekoeng
Consultant: Customer Care
Thank you for informing us of the time lag since last receipt of the sms on the 20/09/2019. We apologise for the inconvenience caused.
We have escalated your dissatisfaction to our, Chanel Wolmarans, Claims Department Manager to investigate. We are advised that our Cherylise Emileen has been in contact with you to resolve the complaint. We further confirm that she informed you that she will e-mail attorneys requesting that they proceed with your matter. Furthermore, you have been advised that their offices are closed and will open in January 2020.
Thank you for giving us the opportunity to rectify the problem.
Connie Serekoeng
Consultant: Customer Care