BS
Bakhangele S
1 reviews | Active since May 2019
17 Sept 2019, 15:15
Complaint.
After two years having a case with LegalWise and without any resolution and I have wrote a review here they promised to sort everything out, sent me sms to say the matter has been resolved however it was never, now its two years three months still I am waiting for them and I was paying them to solve my legal matters however now I feel like I wasted my money and time. The case is still unresolved, no communication nothing now I am looking forward to contact their Ombuds department.
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Replies (1)
LegalWise's replyOfficial
23 Sept 2019, 07:28Dear Bakhangele Sidziya
We are sorry to hear about the lack of resolution on your matter.
We have requested our Claims Hub to investigate and are advised that they have been in contact with you. They have further sent you an e-mail and await your response.
We value your Membership and are sory that you had to escalate your complaint to obtain progress. Please feel free to contact our Customer Care Department should you have further concerns.
Kind Regards
Lee Pillay
Head: Customer Care
We are sorry to hear about the lack of resolution on your matter.
We have requested our Claims Hub to investigate and are advised that they have been in contact with you. They have further sent you an e-mail and await your response.
We value your Membership and are sory that you had to escalate your complaint to obtain progress. Please feel free to contact our Customer Care Department should you have further concerns.
Kind Regards
Lee Pillay
Head: Customer Care
LegalWise's reply23 Sept 2019, 07:28
Official
Dear Bakhangele Sidziya
We are sorry to hear about the lack of resolution on your matter.
We have requested our Claims Hub to investigate and are advised that they have been in contact with you. They have further sent you an e-mail and await your response.
We value your Membership and are sory that you had to escalate your complaint to obtain progress. Please feel free to contact our Customer Care Department should you have further concerns.
Kind Regards
Lee Pillay
Head: Customer Care
We are sorry to hear about the lack of resolution on your matter.
We have requested our Claims Hub to investigate and are advised that they have been in contact with you. They have further sent you an e-mail and await your response.
We value your Membership and are sory that you had to escalate your complaint to obtain progress. Please feel free to contact our Customer Care Department should you have further concerns.
Kind Regards
Lee Pillay
Head: Customer Care