LM
Leeu M

1 reviews | Active since Oct 2024

12 Feb 2025, 14:26

Complain

I joined legal wise in 2023 or 204 early somewhere there... So my problem with it is that It doesn't take people serious especially blacks. I had a problem with the banking details back last year and they terminated my contract with immediate effect. So I phoned them explaining what was the reason to miss 3 months payment and the reinstated me. So now I have problem of the current representative because she doesn't care about me she only phone me when she's bored with something. I laid a complain on WhatsApp on Tuesday and there was no response. Then on Wednesday again I did go through Google and I I explained everything on that page seeking new lawyer but still today no response.

I received a call from the representative last week and she was asking about the papers that need to be filled so I told her I'm busy and I already did send those papers in January but still she didn't wanna understand that I'm at work.

So I think guys we need to be vigilant regarding this type of services we are getting and the worse part is that if you miss a single payment they won't hesitate to warn you but instead of taking care of you dololo.i think I need to take serious representatives and leave legal wise because till today no phone call I received regarding my complain. This is to much and I see legal as it tells it self that it's a big company than it's clients.

Dennis medupe from Bloemfontein.

0
Replies (1)
LegalWise
LegalWise's reply26 Feb 2025, 11:33
Official
Hi Leeu M,
 
We confirm that we have investigated your complaint and it was escalated to the Case Management Manager. We further confirm that the Case Management Senior Legal Counsellor has contacted you but was unable to reach you an sms was sent to yourself advising of same.
 
Our offices remain committed to assisting you and we once again apologize for any remiss in our service. 
 
Nonhlanhla Kheswa
Customer Care Department