UW
Ursula W
1 reviews | Active since Jun 2015
22 Dec 2024, 10:17
Competency of Panel
Under my cover an instruction was given to an advocate 14th November, after following up with them approximately 10 days ago still NOTHING has transpired.The quality of servi e is just not acceptable.It took 2 months for my previous complaint to be addressed let's see how long this takes.
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LegalWise's replyOfficial
29 Jan 2025, 08:25Hi Gary,
We confirm that we have investigated your complaint and it was escalated to the Claims Hub Manager. We further confirm that the Senior Claims Assessor has contacted you regarding your matter and they provided you with feedback.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Claims Hub Manager. We further confirm that the Senior Claims Assessor has contacted you regarding your matter and they provided you with feedback.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply29 Jan 2025, 08:25
Official
Hi Gary,
We confirm that we have investigated your complaint and it was escalated to the Claims Hub Manager. We further confirm that the Senior Claims Assessor has contacted you regarding your matter and they provided you with feedback.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Claims Hub Manager. We further confirm that the Senior Claims Assessor has contacted you regarding your matter and they provided you with feedback.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department