CD
Charmaine D
1 reviews | Active since Aug 2017
09 Apr 2020, 13:53
Clarity with regards to payments due.
Needed to find out if payment of membership still due if you are laid off work due to the lockdown indefinitely with no income and a very cheeky consultant said yes you still have to pay or membership will be cancelled and this after being a client for a couple of years now?Any clarity about this or anyone's take on this?
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Replies (2)0
Replies (2)
LegalWise's replyOfficial
09 Apr 2020, 16:23Hi Charmaine D
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply09 Apr 2020, 16:23
Official
Hi Charmaine D
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
17 Apr 2020, 16:03 Hi Charmaine D
Thank you for affording us time to investigate your complaint.
Thank you for affording us time to investigate your complaint.
We investigated your concern and requested our Member Administration Clerk, Ms Virginia Ramokgobong , to contact you. We confirm telephone communication between you and our Ms Ramokgobong to discuss your complaint. We further confirm that you will e-mail relevant documents to be assisted with your concern.
We once again, thank you for bringing your complaint to our attention.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply17 Apr 2020, 16:03
Official
Hi Charmaine D
Thank you for affording us time to investigate your complaint.
Thank you for affording us time to investigate your complaint.
We investigated your concern and requested our Member Administration Clerk, Ms Virginia Ramokgobong , to contact you. We confirm telephone communication between you and our Ms Ramokgobong to discuss your complaint. We further confirm that you will e-mail relevant documents to be assisted with your concern.
We once again, thank you for bringing your complaint to our attention.
Connie Serekoeng
Consultant: Customer Care