Cannot assist with legal due to the property that I purchase is not my primary residence

this is the response I got from my enquiry , they cannot help me since its not my primary residence and closed the case. just beware. The member states that she purchased a house in Durban during 2023. The transfer and registration were finalized. The member states that she has established that the electrical compliance certificate produced was not legitimate. Further, that the electricity was connected *******ly, and the house did not have a meter. The member states that she attended to the municipality to inquire about the meter, and member was advised that the last account paid for the property was during 2014. The member inquired about this to the property practitioner and the transferring attorneys. Their reply was that it is no longer their problem. The member states that she has submitted complaints to the Legal Practice Council and the Property Practitioners Regulatory Authority. The member inquires whether she has a right to institute civil action against the previous owner. I advised the member that the transfer should not have been finalized without obtaining a clearance certificate from the municipality. Further, the transferring attorney would have verified the legitimacy of the compliance certificate. The member has the right to institute legal action against the previous owner. I advised member about the possible exclusions pertaining to the matter, as the property is not member?s primary residence.