Cancelled my membership – they deducted anyway and won't fix it

I WISH I COULD RATE 0 STAR

I cancelled my LegalWise membership on 30 July 2026 via email. On 3 August they confirmed in writing that they would not proceed with my membership.

Despite this, they deducted R236 from my bank account on 25 August.

I disputed this with my bank and the money was reversed. But the debit order mandate is STILL ACTIVE on my account. LegalWise has not deleted it from their system.

I lodged a complaint. On 3 September they called and promised to send email confirmation that my membership is cancelled and mandate deleted. That was 2 days ago. I have received nothing.

I have now escalated to CGSO and NFO.

All I want is:

1. Written confirmation that my membership is permanently cancelled 2. Confirmation that the debit order mandate is deleted from their system 3. No future deductions

I have all the emails and screenshots. This should have been resolved weeks ago. Poor service.

Would I recommend LegalWise? Absolutely not.