Cancellation Ignored - Still Being Debited - Refusal to Refund - Unacceptable!!!!!!

Membership Number: ***2 Tell: *** I am writing to formally raise a serious complaint regarding continued debits from my bank account for a policy that I cancelled in November 2025. Despite the cancellation, your company proceeded to debit my account on 29 November 2025. Further attempts to debit my account were made in December 2025, January 2026, and again in February 2026.

Following these incidents, I contacted your offices multiple times via phone and written correspondence, clearly instructing you to stop all debit orders linked to this cancelled policy and requesting a full refund of all amounts incorrectly deducted from my account.

To date, I have not received any refund. Instead, I have received an SMS stating that the matter has been “resolved and closed,” which is incorrect and unacceptable, as the issue remains unresolved.

I am requesting the following with immediate effect: A full refund of all amounts debited from my account after November 2025. Written confirmation that all debit order instructions have been permanently cancelled. A detailed explanation of why debits continued despite my cancellation and repeated instructions.

This situation is unacceptable, and I expect urgent attention and resolution. If this matter is not resolved promptly, I will be forced to escalate it to the relevant financial ombudsman and banking authorities. I look forward to your urgent response.