Cancellation Ignored, Still Being Debited — Completely Unacceptable Service

I am extremely frustrated with the level of service I’ve received from LegalWise.

Attempting to cancel my monthly subscription was unnecessarily difficult. Your call centre (cancellations department, not sales) is virtually impossible to get hold of, and it took significant time and effort to reach someone to process my cancellation. That alone is unacceptable.

What is worse, despite eventually managing to cancel, I am still being debited. This is completely unacceptable and raises serious concerns about your internal processes and accountability.

As a company that provides legal services, you should be fully aware that continuing to debit a client after cancellation places you in breach. This is not just poor service — it is a failure to adhere to the very standards you claim to uphold.

I expect this matter to be treated with urgency. I want:

1. Immediate confirmation that my subscription has been fully cancelled 2. A full refund of all amounts debited after my cancellation date 3. Clear communication on how this failure occurred and what steps are being taken to prevent it from happening again

Please contact me urgently at: ***

If this is not resolved swiftly, I will have no choice but to escalate the matter further.

This experience has been deeply disappointing.