MK
Moses K
1 reviews | Active since Dec 2021
31 Dec 2021, 11:28
Being taken from pillar to post for my premium refund
My policy was cancelled within a cooling off period. To date my premiums have not been refunded as per a contract. Highly disappointed.
Helpful (0)
Replies (4)0
Replies (4)
LegalWise's replyOfficial
06 Jan 2022, 08:20Hi Moses K,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply06 Jan 2022, 08:20
Official
Hi Moses K,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's replyOfficial
06 Jan 2022, 15:03Hi Moses K,
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department. We further confirm that the Member Admin Department has been in contact with you regarding your refund.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department. We further confirm that the Member Admin Department has been in contact with you regarding your refund.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply06 Jan 2022, 15:03
Official
Hi Moses K,
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department. We further confirm that the Member Admin Department has been in contact with you regarding your refund.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Member Admin Department. We further confirm that the Member Admin Department has been in contact with you regarding your refund.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
MK
Moses K's updateReviewer Update
07 Jan 2022, 07:18I am pleased to declare that my complaint has been attended to and subsequently resolved.
MK
Moses K's update07 Jan 2022, 07:18
Reviewer Update
I am pleased to declare that my complaint has been attended to and subsequently resolved.
LegalWise's replyOfficial
07 Jan 2022, 10:14Hi Moses K,
We pleased to hear that you complaint has been attended and resolved.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We pleased to hear that you complaint has been attended and resolved.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply07 Jan 2022, 10:14
Official
Hi Moses K,
We pleased to hear that you complaint has been attended and resolved.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We pleased to hear that you complaint has been attended and resolved.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department